KO HVAC Heating & Cooling – Privacy Policy

Collection of Personal Information

To provide heating and cooling services, financing options, and support, KO HVAC may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Service address

KO HVAC may also collect basic, non-identifying information about how visitors use our website, such as pages viewed and device type, to improve the site.

We only collect personal information voluntarily provided by you, for example:

• Requesting service, estimates, or quotes online
• Contacting us by phone, email, or text
• Applying for financing or a job with us
• Providing payment information for service billing

Collected information is used for communication about the services you requested, scheduling, billing, or customer support.

Cookies & Tracking

KO HVAC may use cookies to improve your online experience, remember your preferences, and track website performance.

• Cookies are small text files stored on your device by our server.
• You can accept or decline cookies in your browser settings.

Use of Personal Information

We use personal information to:

• Deliver the services you request
• Communicate about your appointment, estimate, or service status
• Ask for feedback or a review after your service
• Provide information about relevant products or offers (with consent)

Sharing Information with Third Parties

KO HVAC does not sell or lease personal information.

We may share information with trusted service partners to:

• Schedule appointments, prepare estimates, and send invoices
• Send service texts and review requests
• Process financing applications you choose to submit (Wells Fargo and Synchrony)
• Process payments
• Provide statistical analysis of website use

These partners are prohibited from using information outside of service delivery and must keep it confidential.

Mobile/SMS Data:

• Mobile data will not be shared with third parties for marketing purposes without consent.
• Opt-in is required for marketing text messages, and consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. You may opt out anytime by replying "STOP," or reply "HELP" for help.

Data Security

KO HVAC uses security measures to protect personal data against unauthorized access, alteration, or disclosure.

• No internet transmission can be guaranteed 100% secure, and users acknowledge these limits.
• We take reasonable steps to protect your data, but cannot guarantee complete security.

User Rights & Data Deletion

Upon verifiable request, you may ask us to:

• Delete your personal information from KO HVAC records
• Instruct our service providers to delete your data

Exceptions may apply if we need to keep information for:

• Completing transactions
• Warranty and maintenance plan records
• Legal obligations
• Security incident investigations

Children Under 13

KO HVAC does not knowingly collect personal information from children under 13. If you are under 13, parental permission is required.

External Data Storage

Data may be stored on secure third-party servers used by KO HVAC's scheduling, estimating, and messaging software.

Changes to This Policy

KO HVAC reserves the right to update this policy. Significant changes will be communicated through:

• Email to the address on file
• A clear notice on our website