2 to 3 times
The heat a heat pump can move into your home for each unit of electricity it uses.
Heat Pump Repair & Service
Heat Pump Repair & Service in Kingston, PA for Heating and Cooling
Serving Kingston, Dallas, Mountain Top, Pittston & Shavertown In Pennsylvania
- Upfront $99 diagnostic
- Backup heat checked too
- Heating and cooling verified
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- PA License #PA169105
- Insured
- EPA 608 Certified
- Veteran-Owned
- Carrier Dealer
- Mitsubishi Electric Elite Diamond Contractor
Heat Pump Not Keeping Up With the Weather?
Cool air in January or a muggy house in July usually traces back to one fixable problem. KO HVAC repairs and services heat pumps around Kingston, PA, from Carrier systems to Trane, Goodman, and other major brands. A $99 diagnostic finds the cause, and you see a flat-rate price before any work begins.
Homes low in the river valley see damp, near-freezing air that ices outdoor coils and pushes the defrost cycle hard. Up in the Back Mountain and Mountain Top, deeper snow can bury outdoor units and choke their airflow, so we check both on every winter call.
About 50%
How much a heat pump can cut heating electricity compared with baseboard heat, per the DOE.
30 to 90 minutes
How often many heat pumps run a short defrost cycle in freezing weather, which can look like steam.
1 reversing valve
The part that switches a heat pump between heating and cooling, and a common repair.
Which Heat Pump Problems Need a Technician?
A heat pump does two jobs, so its warning signs show up in both seasons. Some quirks are normal, like a little steam during defrost. These six are worth a call before a small problem grows.
Chilly air in heat mode.
The fan runs, but the air from the vents feels cool on a winter day. A stuck reversing valve, low refrigerant, or a defrost problem is usually behind it. A quick diagnosis tells us which one, so you're not paying for guesses.
The outdoor coil stays frozen.
A light coat of frost is normal, and the defrost cycle clears it on its own. Solid ice that lasts for hours points to a failed defrost control, a bad sensor, or blocked airflow. Left alone, that ice can damage the fan and the coil.
Backup heat runs all the time.
Your thermostat shows auxiliary or emergency heat far more often than it used to. That backup keeps you warm, but it costs much more to run than the heat pump itself. When the electric bill jumps in winter, this is often why.
Short, frequent cycles.
The system clicks on, runs a few minutes, and shuts off again, over and over. A faulty thermostat, low refrigerant, or an electrical problem can all cause it. Those constant restarts wear out the compressor faster than steady running does.
Loud noises from the outdoor unit.
Grinding often means worn fan motor bearings, while buzzing points to an electrical part like a capacitor. A brief whoosh during defrost is normal, though. Anything louder or new deserves a look before the part fails.
Weak airflow or climbing electric bills.
Rooms take longer to reach the setting, and the bill creeps up with them. A dirty filter or coil, a tired blower, or a slow refrigerant leak makes the system work harder. Fixing the cause restores airflow and brings the bill back down.
How Much Does Heat Pump Repair Cost in Kingston, PA?
Heat pump repair typically costs about $150 to $650, while a new compressor runs about $1,300 to $2,500. A capacitor costs far less than a reversing valve, and refrigerant work adds to the total.
Since our $99 diagnostic finds the problem first, KO HVAC gives you a flat-rate price you approve before any work. Smaller repairs can qualify for 0% financing for 12 months, with approved credit. If replacement is the better value, we price that too, so you can compare.
Is Your Heat Pump Worth Repairing?
Five Questions That Settle It
Fixing a heat pump usually pays off, and we'll tell you when that's the case. A few signs mean your money works harder in a new system. We lay out both options with prices, then you choose.
| Repair makes sense | Replacement is worth pricing | |
|---|---|---|
| System age | Under about 10 to 12 years | 12 to 15 years or older |
| Repair price | A small share of a new system | Approaching half the cost of new |
| Refrigerant | R-410A or newer, with no repeat leaks | R-22, or leaks that keep coming back |
| Winter performance | Keeps up without leaning on backup heat | Runs on backup heat most of the winter |
| Coverage | Parts still under manufacturer coverage | Coverage has run out |
Why Leave Heat Pump Repair to KO HVAC?
The Repair That Works Year-Round
A team that knows both sides of the system.
A heat pump is an air conditioner and a heater in one box, so any fix has to respect both. Our technicians check the reversing valve, defrost controls, and backup heat, not just the part that failed. That's how the repair holds up once the seasons flip.
Honest numbers, no surprise add-ons.
A $99 diagnostic finds the problem, and the flat-rate price covers the whole repair. If the system isn't worth fixing, we'll show you the numbers instead of selling you parts. You decide either way.
Help that's there when the heat matters.
Our phones are answered 24 hours a day, every day of the year. Maintenance plan members get after-hours emergency repairs and save on repair work. Since we're based in Kingston, the drive to your home is usually short.
Four Steps From Heat Pump Trouble to Steady Comfort
Each step keeps you informed, from the first call to a system running right in both modes.
Step 1
Give Us a Ring
Call or book online, and tell us what the system is doing. It helps to mention what the thermostat shows, like "aux heat" or a blinking light.
Step 2
We Test Heating and Cooling
A technician inspects the outdoor unit, refrigerant, reversing valve, defrost controls, and backup heat. The $99 diagnostic covers this visit.
Step 3
You Get the Price in Plain Words
You see a flat-rate price and a clear explanation. If replacement makes more sense, we'll say so. Work starts only once you approve.
Step 4
Fixed and Ready for Every Season
We make the repair, then run the system in both modes. Before we leave, you'll know what we fixed and what to watch for.
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Heat Pump Iced Over or Silent? Get Emergency Repair Help
From Your Call to a Technician at the Door
A person answers every call, day or night. From 8 to 5, the office books the earliest opening. After hours, maintenance plan members can get emergency repairs at an after-hours rate.
Check the Thermostat's Mode First
Make sure it's set to heat or cool, not off or fan only, and swap in fresh batteries. A tripped breaker can also shut it down, so reset it one time.
Keep the House Warm Until We Arrive
If the outdoor unit is iced solid or silent, set the thermostat to emergency heat. It costs more to run, but it keeps the house warm until we arrive.
Heat Pump Repair and Service Around Kingston, PA
Our Kingston shop sends heat pump technicians to the towns below, plus homes across Luzerne, Lackawanna, and Wyoming Counties. Every repair follows the same $99 diagnostic and flat-rate pricing, whatever the address.
Outside these towns? Most homes within an hour of the shop are in range, and the office will know right away.
Luzerne County
- Kingston
- Edwardsville
- Forty Fort
- Wyoming
- Swoyersville
- Luzerne
- Larksville
- Wilkes-Barre
- Ashley
- Pittston
- Nanticoke
- Shavertown
- Dallas
- Harveys Lake
- Mountain Top
Lackawanna County
- Clarks Summit
- Scranton
- Old Forge
- Moosic
- Moscow
- Dalton
- Archbald
Wyoming County
- Tunkhannock
- Factoryville
KO HVAC120 Page Avenue, Unit 15, Kingston, PA 18704Hours 8 AM to 5 PM
What Homeowners Say After We Pack Up
The technician Lenny they sent out was extremely professional, knowledgeable and clean. He assess the situation, determined tge issue got it fixed in no time. I highly recommend them
Anthony J.
Great service on our home’s system! The technician found a failing capacitor and replaced it same day. I appreciated the thorough troubleshooting and clear explanation of the repair. Very happy with the work and would definitely recommend them!
Jason R.
The man was excellent, he checked the whole system gave me advice and wasted no time , i would recommend your comp any to anyone, any time i need a tech i I’m calling you guys TY
Thomas H.
KO HVAC did a great job changing my house from electric heat to natural gas forced hot air with AC. Cody and his team were wonderful to work with. Highly recommended.
Aaron H.
It was a pleasure to work with KO hvac. From the moment of making the initial call and getting set up, to the day of service it was a very smooth process. The communication was on point which is always greatly appreciated. Thanks Len!
Steven S.
Caleb was punctual and very professional and knowledgeable. Thanks!
Matt B.
Great service. Will definitely have them do all my hvac needs.
Mary N.
Caleb was professional & knowledgeable of the issues I had with my furnace.
Ray B.
This is an extremely professional group who does excellent work. They replaced our entire HVAC system and later added additional duct work. Incredibly smooth process from start to finish. Communication was excellent. Their crew was on time, professional and courteous. Highly recommend.
Ed B.
Steve and Caleb both very knowledgeable and good to deal with. Had an issue finding a leak in the system and they were able to find the problem. HIGHLY recommend.
Karen N.
FAQs
570-479-0603calls answered 24/7
Why is my heat pump blowing cold air in heat mode?
Air from a heat pump feels cooler than furnace heat, so a mild breeze can be normal. If it's cold, though, a stuck reversing valve, low refrigerant, or a defrost problem is likely. Check that the thermostat is set to heat, then call for a diagnosis.
Is it normal for my heat pump to steam or ice up in winter?
A little frost and a puff of steam during defrost are both normal. The unit melts its own frost every so often, usually within a few minutes. Thick ice that stays for hours isn't normal, and it's worth a service call.
Why does my heat pump keep running on emergency heat?
Emergency or auxiliary heat kicks in when the heat pump can't keep up alone. Running it constantly usually means a problem with the outdoor unit, the refrigerant, or the thermostat. Since backup heat costs more to run, it's worth fixing quickly.
Can you repair a heat pump brand you didn't install?
Yes. KO HVAC repairs Carrier, Trane, Goodman, Rheem, York, and most other major heat pump brands, no matter who installed them. You don't need the model number before calling, since our technician will identify it on the visit.
How long do heat pumps last?
Heat pumps last about 10 to 15 years, depending on how hard they work and how well they're maintained. Yearly service helps them reach the top of that range. Past that age, we'll help you weigh repair against replacement.
How often should a heat pump be serviced?
Heat pumps run in every season, so a professional heat pump service visit once or twice a year works best. Ideally, one visit comes before heating season and one before cooling season. Between visits, change the filter every one to three months.